Distance Sales Contract
TERMS AND CONDITIONS
1. General Information
Before placing an order on this website, please read the following terms and conditions carefully. This website is operated by Seher Ayral (Kızılcaşar Mahallesi, 2732. Sokak No:39, 06830 Gölbaşı, Ankara, Turkey). By placing an order on our website, you agree to these terms. If you cannot accept the terms, please contact us before placing an order:
Email: info@seherayral.com
Phone: +90 532 368 23 95
2. Order and Contract
To order products from our website, you must register and follow the relevant procedures. Upon receipt of your order, you will receive a confirmation email and SMS notification. However, this confirmation does not constitute final acceptance of the order. Order acceptance occurs upon completion of payment and our approval of the order. Confirmation of the order creates a legally binding contract. We reserve the right to refuse to accept your order for any reason.
3. Product Availability
All products are subject to availability. If an order is placed for an out-of-stock product, the buyer will be notified as soon as possible and a refund will be issued. The seller reserves the right to make changes to product availability or delivery times.
4. Pricing and Payments
All prices on our website are quoted in Turkish Lira (TL) and include VAT. For international orders, the USD equivalent of the TL price will also be presented to the buyer. Prices valid on the date the order is confirmed will apply. However, we reserve the right to change prices before the payment is processed.
Payment methods include:
Transfer
EFT
Bank and credit card
If an incorrectly priced item is discovered, the order may be cancelled and a full refund may be issued. The seller is not responsible for pricing errors.
5. Customs and Taxes
For international orders, the buyer is responsible for customs duties and import taxes in the country where the product is delivered. We have no control over these additional costs, and these taxes must be borne by the buyer. The seller is not involved in the import and customs procedures in the recipient country and cannot be held responsible for any delays that may occur during this process.
6. Return Conditions
Return policies for your orders are outlined in the Return Policy Document on our website. Please read this document carefully before placing your order. Your return requests will be evaluated based on the terms and conditions set forth in this document.
7. Product Change Requests
Product change requests may be considered before order confirmation. However, once the order has been confirmed and production has begun, change requests may not be accepted. You can find detailed information on this topic in the Frequently Asked Questions (FAQ) section .
8. Delivery Process and Responsibilities
Shipping and delivery services are provided through third-party logistics companies. The seller has no control over the delivery time after the products are shipped. The seller cannot be held responsible for delays or damage caused by the courier company. The buyer is responsible for checking the products during delivery. If any damage or missing products are discovered, a report must be filed with the courier upon delivery. Otherwise, any claims for damage occurring after the product is received will not be accepted.
9. Responsibility
The seller is not responsible for any delays in delivery or damage to the product. Once the product is received, the buyer assumes full responsibility for the product. The seller leaves the responsibility for compliance with international trade and import laws to the buyer. The buyer cannot hold the seller responsible for products that do not comply with local laws.
10. Information You Provide
The Buyer warrants that the information provided when placing an order through the website is accurate and complete. The Buyer will be responsible for any problems that arise if inaccurate information is provided. Your personal data is secured in accordance with our privacy policy.
11. Security
Necessary measures have been taken to ensure the security of payment transactions. However, it's important to remember that data security risks associated with online transactions cannot be completely eliminated. It's your responsibility to maintain the confidentiality of your username and password.
12. Copyrights
All content, designs, images, and text on our website are copyrighted by Seher Ayral . No content on our website may be reproduced, distributed, or modified for commercial purposes.
13. Accuracy of Content
Product descriptions and images are presented accurately and up-to-date. However, we cannot be held responsible for color differences that may occur due to your device's screen settings.
14. Force Majeure
The seller cannot be held responsible for delays in order fulfillment due to force majeure events such as natural disasters, strikes, war, or epidemics. In the event of force majeure, we reserve the right to cancel the order or postpone delivery.
15. Agreement
These terms and conditions constitute the entire agreement regarding the use of our website and your orders. The seller reserves the right to change these terms. Any changes will be effective upon publication on the website.
16. Legal Framework
Transactions and disputes conducted through this website are subject to Turkish law . For deliveries outside of Turkey, international law and local regulations in the recipient's country will apply. The relevant courts and legal authorities have jurisdiction to resolve disputes. Before initiating legal action, the parties should attempt to resolve the issue amicably. If this process is not resolved within 15 (fifteen) days, legal action may be taken.
Communication
You can contact us for your questions, suggestions or complaints:
Email: info@seherayral.com
Phone: +90 532 368 23 95