Frequently Asked Questions

WHEN WAS YOUR BRAND FOUNDED, BY WHOM, AND IN WHAT STRUCTURE?
SEHER AYRAL brand is a workshop, training center and sales gallery founded in 1989 under the title of Gallery Handicrafts by retired teacher Seher Ayral, who is an educator, collector, designer, producer and female entrepreneur.

WHY SHOULD I CHOOSE THE SEHER AYRAL BRAND?

  • We create timeless art by creating unique, one-of-a-kind productions, projects and studies to pass on national and international handicrafts to future generations.

  • Our unique handicraft products, which we create with special design and boutique production methods and all the techniques of handicrafts, offer mastery, tradition, culture and high quality all together.

  • With our production model, principles and pricing policy, we aim to offer you quality in the most affordable and reliable way.

  • We have a team of successful and experienced experts in their field who can produce practical solutions and whom you can reach quickly and easily and receive effective, efficient and solution-oriented technical support.

DO I HAVE TO PAY SHIPPING FEES FOR THE PRODUCTS I PURCHASED?
There is no shipping fee for the products you purchase from SEHERAYRAL.COM to our valued customers within the borders of Türkiye.

IS IT POSSIBLE TO MAKE CHANGES TO THE PRODUCTS I PURCHASED?
Many products on SEHERAYRAL.COM are unique. These products, offered to you with the specified production model, have a unique design, size/measurement, and stock, and therefore cannot be exchanged. However, some of our products in certain categories may require a specific model/color/size selection, allowing for changes. Therefore, we ask that you be mindful of this when purchasing products and submit your change requests through the system or by contacting us, depending on the production model and stock status.

I WANT TO RETURN A PRODUCT I PURCHASED; WHAT SHOULD I DO?
Unfortunately, due to systemic changes, it is not possible to return items purchased from auctions or antiques. Furthermore, items specifically designed and manufactured for you and/or purchased through special orders cannot be returned.
You can return products purchased from other categories, provided they are unused and in good resalable condition. Returned products must have undamaged labels and be returned complete.
You must complete the return form and return your order within 30 (thirty) days of receipt, along with the product(s) and invoice. Returns that do not meet these conditions will not be accepted and will be returned to you with a full refund.
For returns, you will need to cover the shipping costs.
When your return shipment reaches us, you will be notified via e-mail and SMS.
After our company checks the compliance of the returned products with the return conditions, refunds for accepted return requests will be transferred to the bank via EFT/money transfer or credit card, depending on the type of payment you made, within 10 (ten) business days.
The refund process for your credit card depends on your bank. It can take up to two weeks on average for the funds transferred to your credit card to be reflected in your bank account.
Since SEHERAYRAL.COM (Seher Ayral) is not responsible for the process after the refunded amount is transferred to the bank for purchases made by credit card, we do not have the right or opportunity to intervene in any problems that may occur.

For any further questions, you can contact us at info@seherayral.com or 0532 368 23 95.
Return address: Kızılcaşar Mahallesi 2732. Sokak No:39 06830 Gölbaşı Ankara / Turkey

IF THE PRODUCT I WANT TO BUY IS SOLD OUT, IS THERE A POSSIBILITY IT WILL BE ON SALE AGAIN?
Many of the products featured on SEHERAYRAL.COM are unique and are unlikely to be resold once sold out. However, some of our products are stocked and may require a selection of styles, colors, and sizes. If you're out of stock, please email info@seherayral.com to inquire. These products are periodically restocked and resold.

CAN I REQUEST A NEW PRODUCTION FROM THE MATERIALS AND/OR PRODUCTS I HAVE?
Seher Ayral is committed to remanufacturing pre-made products, whether used or not, to meet new needs and trends through a sustainable production model. For these types of requests, please contact us at info@seherayral.com or 0532 368 23 95, or by WhatsApp. Depending on our workload, we'll schedule an appointment and get back to you.

HOW CAN I BE INFORMED ABOUT THE OPPORTUNITIES ON SEHERAYRAL.COM?
If you prefer, informative messages about opportunities and innovations on the site may be sent to the e-mail address and telephone number you provide when registering with SEHERAYRAL.COM.

DO YOU TAKE SPECIAL ORDERS?
Yes, Seher Ayral accepts custom orders. We create personalized designs and handmade products tailored to our customers' needs. Please contact us with your order details and requests at info@seherayral.com or by calling 0532 368 23 95 for more information about the process. We will get back to you based on our workload.

WHAT ARE YOUR PAYMENT OPTIONS?
When shopping at SEHERAYRAL.COM, you can use a variety of payment methods, including credit card, bank transfer, and EFT. Our secure payment infrastructure ensures secure, encrypted transactions when paying with a credit card. If you have any questions about the payment process, please contact us.

DO YOU OFFER PRODUCT CUSTOMIZATION OPTIONS?
Yes, at Seher Ayral, we offer customization options for many of our products. You can customize the design to your personal preferences, including material, color, pattern, and size. We also offer completely custom designs for special projects and events. For customization requests, please contact us at info@seherayral.com or 0532 368 23 95.

HOW LONG WILL MY ORDER BE DELIVERED?
Delivery times for your orders vary depending on the product's stock availability and the degree of customization. In-stock items typically ship within 3–7 business days. For special orders and personalized customization requests, delivery times may vary from 2–4 weeks depending on the product's production progress. Please contact us for more information about the ordering process and delivery.

DO YOU HAVE A A DISCOUNT?
SEHERAYRAL.COM offers seasonal campaigns and special discounts. Additionally, special discounts may be available on certain products. You can follow our website to learn about discounts and campaigns, or subscribe to our email newsletter to be the first to know about these deals.

DO YOU HAVE FASTER DELIVERY OPTIONS?
Yes, we can offer faster delivery options for urgent orders. For items in stock, we can expedite delivery with express shipping. However, for custom or customized orders, expedited delivery may vary depending on production time. Please contact us before ordering for details and express delivery options.

ARE THE PRODUCTS INSURED?
Yes, at Seher Ayral, we prioritize providing our customers with a safe shopping experience. All our shipments are insured against any potential damage that may occur during shipping. This ensures your products are safe during delivery. In the event of any damage, please contact the shipping company and notify us.

ARE THE PRODUCTS GUARANTEED?
All products purchased from Seher Ayral are covered by a warranty for quality workmanship and materials. Each of our handcrafted products is meticulously crafted to the highest quality standards. If a material or manufacturing defect occurs, we will inspect your product and perform the necessary repairs or replacements. Please contact us for details and warranty terms.

FOR ANY QUESTIONS / SUGGESTIONS / REQUESTS:
You can reach us at info@seherayral.com and 0532 368 23 95 or if you wish, you can contact us via WhatsApp.