Salmon Color, Silk Satin Bundle, Bride Bundle, Groom Bundle, Chassis, Drawer Cover, Decorative Cover

SEHERAYRAL.COM RETURN CONDITIONS

The buyer has the right to withdraw without having to give any reason within 7 (seven) days from the delivery of the contractual product to him/her or to the person/organization at the address he/she has indicated. However, works purchased from auctions held within seherayral.com, works in the antique category, products purchased with personalized designs and special orders are excluded from this scope. In purchases within the aforementioned scope, there is no exchange or return of the product; the buyer accepts these terms and makes the purchase.

Products in stock are shipped within 3 - 7 (three - seven) business days after purchase. Personalized design and special order products will have a different shipping process. The buyer cannot delay the delivery or collection time in any way.

For purchases that are within the scope of the above-mentioned products and can be returned, it is mandatory to notify the seller by phone or e-mail within 7 (seven) days in order to exercise the right of withdrawal.

It is not possible to return works purchased from auctions and antiques due to system operation. In addition, products that are specially designed and produced according to the buyer's requests and/or purchased through special orders are not possible to return. In some periods such as discounts, opportunities, and special sales, products that cannot be returned may also be offered for sale in the system. These products will be sold with a special notification to the buyer with the phrase "cannot be returned" and the buyer will accept the condition of not being able to return and make their purchase. Apart from these, for products that can be returned; the buyer will be able to return the product they purchased, provided that the product has not lost its resalability and has not been used. The labels of the returned products must not be damaged and the product must be sent back completely.

For products that are notified to be returned to the seller within 7 (seven) days by exercising the right of withdrawal, the buyer must fill out the return form and return the products together with the invoice issued by the seller within 30 (thirty) days from the date of receipt of the order. Returns that do not comply with these conditions will not be accepted and will be sent back to the buyer with a fee.

For returns, shipping costs will need to be covered by the buyer.

When the return cargo reaches the seller, the buyer will be informed via e-mail and/or SMS.

After the seller checks the compliance of the products returned by the buyer under appropriate conditions with the return conditions, the refunds for the accepted return requests will be transferred to the bank via EFT/money transfer or credit card, depending on the type of payment, within 10 (ten) business days. The refund process made to the credit card depends on the relevant bank. It may take an average of 2 (two) weeks for the payment transferred to the credit card to be reflected in the buyer's bank account. Since seherayral.com is not responsible for the process after the refunded amount is transferred to the bank in purchases made with a credit card, the seller has no right, opportunity or responsibility to intervene in any problems that may occur.

Return Address: Kızılcaşar Mahallesi 2732. Sokak No:39 06830 Gölbaşı Ankara/ Türkiye

For support, you can contact info@seherayral.com and 0532 368 23 95.

About Us

How was Seher Ayral founded?

Founded in 1989 by Seher Ayral, this art collection is a cultural heritage collection that aims to carry national and international handicrafts into the future.

Why should I choose Seher Ayral?

Our brand offers timeless designs with a boutique production approach that brings traditional handicrafts to the modern world. Craftsmanship, quality and customer satisfaction are at the forefront.

What's in Seher Ayral's collection?

Our collection of over 2,500 works of art covers a wide range of items, from antiques to modernized artistic pieces.

Products and Production

What materials do you use in your products?

We prefer traditional and sustainable materials in our handicrafts and adopt a selective approach to preserve quality and originality.

How can I purchase your products?

You can find our artworks both in our gallery area and on our online sales platforms.

Do you do custom production?

Yes, we develop special designs according to our customers' requests. You can contact us for more information about the personalized order process.

Social Responsibility and Cultural Contribution

Does Seher Ayral have any social responsibility projects?

Our brand takes part in projects aimed at preserving cultural heritage and introducing handicrafts to younger generations.

What are your contributions to cultural heritage?

We aim to keep cultural heritage alive with our commitment to local handicrafts and contribute with different art events and educational projects.

Sustainability and Environmental Policies

What are your sustainability policies?

We attach importance to protecting natural resources by using environmentally friendly materials and techniques in production.

Is your product packaging environmentally friendly?

Yes, we adopt an environmentally friendly approach with sustainable packaging methods.

Customer service

What are your return and exchange conditions?

We have a return and exchange policy for our products. You can contact our customer service for detailed information.

Can I get information about the care and maintenance of your products?

We share with you the care instructions for the long life of our works of art.

Events and Collaborations

How can I get information about your exhibitions and auctions?

You can follow current exhibition and event information on our website or social media accounts.

Do you collaborate with other artists?

Yes, we contribute to cultural projects by collaborating with different artists.